Terms of Service

Last Updated: August 2, 2026

Introduction

Welcome to Lunvoripets™.

This website and online store are operated by Supreme Pet Supplies LLC. Throughout these Terms of Service, “Lunvoripets™,” “we,” “us,” and “our” refer to Supreme Pet Supplies LLC.

We provide this website, its content, shopping features, customer-support tools, products, and related services collectively as the “Services.” Our online store is hosted through Shopify, which provides the e-commerce technology used to make the Services available.

These Terms of Service govern your access to and use of the Services, including browsing our website, creating an account, submitting information, placing an order, purchasing a product, or communicating with us.

Please read these Terms carefully. They contain important information regarding:

Your rights and responsibilities
Order acceptance and payment
Shipping, returns, and refunds
Product-use responsibilities
Intellectual-property rights
Warranty limitations
Limitations of liability
Privacy and advertising technologies

By accessing or using the Services, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, you must discontinue your use of the Services.

Nothing in these Terms limits any consumer right that cannot legally be excluded or restricted under applicable law.

Section 1 — Eligibility and Website Access

You may use the Services only for lawful purposes and in accordance with these Terms.

By using the Services, you confirm that you:

Have reached the age of legal majority in your place of residence; or
Are using the Services with the supervision and permission of a parent or legal guardian who agrees to these Terms

The Services are intended for consumers purchasing products for personal, family, pet-care, or household use. They are not intended for unauthorized resale, commercial redistribution, or export in violation of applicable law.

We may refuse, restrict, suspend, or terminate access to the Services when reasonably necessary to protect our customers, our business, our technology providers, or third parties.

Section 2 — Customer Accounts

Certain features may allow or require you to create a customer account.

You agree to provide information that is accurate, current, and complete. You are responsible for updating your information when it changes.

You are also responsible for:

Protecting your account password and login credentials
Restricting unauthorized access to your device
Reviewing activity conducted through your account
Informing us promptly if you believe your account has been compromised

You may not sell, transfer, lend, license, or assign your customer account to another person.

We may suspend or close an account if we reasonably believe it has been used fraudulently, unlawfully, abusively, or in violation of these Terms.

Section 3 — Product Information

We make reasonable efforts to provide useful and accurate information about the products offered through Lunvoripets™.

Product pages may include information such as:

Dimensions and weight
Materials
Intended use
Package contents
Pet size or species recommendations
Operating or care instructions
Safety information
Available colors or styles

Actual product colors and appearance may vary slightly because of lighting, photography, manufacturing updates, screen settings, and device displays.

Packaging, accessories, labeling, and minor design details may also change without materially affecting the intended function of the product.

Product images are intended to illustrate the item being offered. Props, pets, furniture, decorations, and background objects shown in an image are not included unless the product page expressly states otherwise.

We may correct, revise, update, limit, or discontinue product listings when appropriate. We may also limit product availability by customer, order quantity, geographic area, or jurisdiction.

Section 4 — Responsible Use of Pet Products

Pet products must be used only for their stated purpose and in accordance with the instructions, sizing information, warnings, and supervision recommendations shown on the product page or packaging.

Pet needs vary based on factors such as:

Species
Breed
Age
Size
Temperament
Physical condition
Living environment
Existing health concerns

You are responsible for determining whether a product is appropriate for your pet and household.

Unless expressly stated otherwise, information provided through the Services is general product information and is not veterinary, medical, nutritional, behavioral, or professional advice.

You should consult a qualified veterinarian or other appropriate professional when you have concerns about your pet’s health, behavior, safety, or suitability for a particular product.

Inspect products regularly and discontinue use if a product becomes damaged, worn, broken, or unsafe. Pets should not be left unsupervised with products that require human supervision.

Lunvoripets™ is not responsible for injury or damage caused by misuse, modification, failure to follow instructions, inappropriate sizing, lack of supervision, or use with an animal for which the product was not designed, except where liability cannot legally be excluded.

Section 5 — Orders and Acceptance

Submitting an order constitutes an offer to purchase the selected products.

An automated order-confirmation email confirms that we received your order request. It does not necessarily mean that the order has been finally accepted or shipped.

An order is accepted when we confirm processing or shipment, subject to payment authorization and product availability.

We may reject, cancel, limit, or review an order for reasons including:

Payment authorization failure
Suspected fraud or unauthorized activity
Incorrect product or pricing information
Inventory unavailability
Shipping restrictions
Excessive order quantities
Incomplete or inconsistent customer information
Violation of these Terms
Legal or regulatory requirements

When reasonably possible, we will notify you using the contact details provided with the order.

If we cancel an order after payment has been captured, the applicable amount will be refunded to the original payment method.

Section 6 — Order Information and Customer Responsibilities

You agree to provide accurate and complete information when placing an order, including:

Customer name
Email address
Telephone number
Shipping address
Billing address
Payment information

You are responsible for reviewing this information before submitting the order.

We are not responsible for delays, failed deliveries, or additional costs resulting from incomplete or incorrect information supplied by the customer, except where applicable law provides otherwise.

Contact us promptly if you notice an error. We cannot guarantee that an order can be changed after processing has started.

Section 7 — Prices, Currency, and Charges

Unless another currency is clearly shown during checkout, prices are displayed and processed in United States Dollars.

The final amount displayed before order submission may include:

Product price
Shipping charges
Applicable taxes
Promotional discounts
Other charges clearly disclosed during checkout

Prices may change without advance notice, but a price change will not normally affect an order that has already been accepted.

Your bank or payment provider may separately charge currency-conversion, international-transaction, or processing fees. These external fees are not collected or controlled by Lunvoripets™.

You are responsible for reviewing the final order total before authorizing payment.

We do not intend to add undisclosed charges after checkout.

Section 8 — Promotions and Special Offers

Promotions, discount codes, free-product offers, quantity discounts, and limited-time campaigns may be subject to separate conditions.

Offer conditions may include:

Start and end dates
Eligible products
Minimum purchase amounts
Required quantities
Geographic restrictions
One-use or customer limits
Inventory availability
Excluded products
Coupon-entry requirements

Promotional conditions shown with a specific offer control over conflicting general terms.

Unless expressly stated otherwise:

Promotional codes cannot be exchanged for cash
Offers cannot be combined
Discounts cannot be applied retroactively
Free products have no cash value
Shipping charges may still apply
Returns may be adjusted to account for promotional value

We do not intend to use fabricated expiration dates, false inventory warnings, or misleading countdown timers to pressure customers into purchasing.

Section 9 — One-Time and Recurring Payments

A normal purchase through Lunvoripets™ is a one-time transaction unless a recurring arrangement is clearly presented and voluntarily selected during checkout.

We will not intentionally convert a one-time purchase into an undisclosed subscription.

When a subscription or recurring-payment option is offered, the checkout page must disclose material information such as:

Recurring price
Billing frequency
Renewal conditions
Cancellation method
Any minimum commitment
Applicable trial terms

Do not complete the purchase if you do not understand or agree to the payment arrangement displayed at checkout.

Section 10 — Payment Processing

Available payment methods are displayed during checkout and may vary by customer location, device, order value, or payment-provider availability.

Payment processing may be provided by Shopify, PayPal, card networks, banks, or other authorized service providers.

By submitting payment information, you confirm that:

The information is accurate
You are authorized to use the selected payment method
The payment provider may authorize the transaction
You agree to pay the disclosed order total

We do not intentionally store complete payment-card numbers or card security codes in our ordinary customer-support systems.

Never send complete card details, banking passwords, or one-time verification codes to us by email, telephone, contact form, or social media.

Section 11 — Shipping and Delivery

Shipping options, costs, restrictions, and estimated delivery periods are presented through the applicable product page, checkout, or Shipping Policy.

Delivery dates are estimates unless we expressly state that a delivery date is guaranteed.

Delivery may be affected by circumstances including:

Carrier delays
Severe weather
Customs processing
Address errors
Public holidays
Inventory transfers
Transportation disruptions
Events outside our reasonable control

Customers are responsible for monitoring tracking information and ensuring that the delivery location is accessible and secure.

Risk of loss and legal title will transfer in accordance with applicable law and the shipping terms presented with the order.

Please review our Shipping Policy for additional information.

Section 12 — International Orders

International orders may be subject to customs procedures, import restrictions, duties, taxes, or brokerage charges imposed by the destination country.

Unless checkout expressly states that such costs are included, the recipient may be responsible for these charges.

Customers are responsible for confirming that a product may legally be imported, possessed, and used in their location.

We are not responsible for customs delays, rejected imports, or government seizures caused by local restrictions, inaccurate customer information, or failure to pay required import charges, except where applicable law provides otherwise.

Section 13 — Cancellations, Returns, and Refunds

Cancellation, return, replacement, and refund requests are handled according to our Return & Refund Policy.

Submitting a request does not automatically guarantee approval.

Eligibility may depend on factors including:

Date of delivery
Product condition
Evidence of purchase
Type of product
Hygiene or safety considerations
Whether the product was customized
Whether the item was damaged or incorrect
Applicable consumer-protection law

Do not return products to our business address unless customer support has confirmed the correct return location and provided authorization.

Approved refunds are generally issued to the original payment method. Banks and payment providers may require additional time to post the refund.

We do not intend to impose hidden or unreasonable barriers to valid cancellation or return requests.

Section 14 — Advertising Accuracy and Landing-Page Standards

We aim to ensure that advertisements for Lunvoripets™ accurately correspond to the products and offers available on the linked landing page.

Advertisements and landing pages should not materially conflict regarding:

Product identity
Product features
Price
Included quantity
Promotional terms
Subscription status
Shipping conditions
Return terms
Availability
Material warnings or limitations

We do not authorize advertising that contains:

Fabricated professional endorsements
Unverified awards or certifications
Unsupported “number one” claims
False customer testimonials
Misleading before-and-after representations
Fake news reports or system notifications
Nonfunctional buttons intended to deceive users
Automatic redirects without user action
Unsupported medical or veterinary treatment claims
False scarcity or fabricated purchase activity
Material terms hidden from the customer

Product claims must have a reasonable basis and comply with applicable advertising and consumer-protection laws.

Section 15 — AppLovin Advertising Services

We may use AppLovin advertising technologies, including pixels, scripts, cookies, APIs, or related integrations, to support advertising attribution, campaign measurement, fraud prevention, audience selection, and advertising optimization.

Information processed in connection with these technologies may include limited identifiers and interaction events, depending on the visitor’s location, consent status, browser settings, and applicable law.

Further information regarding our use of AppLovin and other advertising providers is available in our Privacy Policy and Cookie Policy.

Where legally required, optional AppLovin advertising technologies should not be activated until the visitor has been given appropriate notice and has provided the required consent.

Visitors may be able to manage advertising choices through:

Our Cookie Settings tool
Our Your Privacy Choices page
A Do Not Sell or Share My Personal Information link
Supported browser privacy signals
Other mechanisms described in our Privacy Policy

We do not intend to provide AppLovin with complete payment-card information, account passwords, government identification numbers, protected health information, precise geolocation, children’s data, or other sensitive personal information.

Section 16 — Privacy and Personal Information

Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.

Because our store uses Shopify technology, Shopify and other service providers may process information needed to host the store, complete transactions, prevent fraud, and provide the Services.

Information may be processed in countries other than the country in which you live, subject to applicable privacy laws and safeguards.

Our Privacy Policy should be reviewed together with these Terms.

Where applicable, customers may have rights to request:

Access to personal information
Correction of inaccurate information
Deletion of eligible information
A portable copy of certain information
Withdrawal of consent
Opt-out from targeted advertising
Opt-out from activities legally considered a sale or sharing
Appeal of certain privacy decisions

Privacy requests may be submitted using the methods provided in our Privacy Policy or by contacting service@lunvoripets.com.

Section 17 — Cookies and Consent Choices

The Services may use necessary cookies that support functions such as:

Shopping-cart operation
Checkout
Website security
Fraud prevention
Session management
Customer preferences

Optional cookies may be used for analytics, advertising measurement, personalization, or targeted advertising.

Where required by law, visitors will be provided with a mechanism to accept, reject, or customize optional cookie categories.

Rejecting optional cookies should not prevent access to essential website and checkout functions, although certain personalization or advertising-measurement features may become unavailable.

A visitor may update previous choices through the Cookie Settings link where available.

Section 18 — Children’s Privacy

The Services are not designed or directed specifically toward children.

Purchases must be made by an adult or under the supervision of an adult who is authorized to complete the transaction.

We do not knowingly intend to use AppLovin technology in connection with individuals who qualify as children under applicable law, and we do not intend to provide children’s personal information to AppLovin.

If you believe a child has submitted personal information without appropriate authorization, contact us so that we can review the situation.

Section 19 — Third-Party Services and Links

The Services may contain integrations, tools, payment functions, applications, or links operated by third parties.

Third-party providers may include:

Shopify
Payment processors
Shipping carriers
Advertising providers
Analytics providers
Customer-support platforms
Social-media services

We do not control every third-party website or service and are not responsible for its independent content, availability, security, or privacy practices.

Your use of a third-party service may be subject to that provider’s own terms and policies.

Review the applicable third-party terms before providing information or completing a transaction through an external service.

Section 20 — Shopify’s Role

Shopify provides the technology that hosts and supports our online store.

Products purchased through Lunvoripets™ are sold by Supreme Pet Supplies LLC, not by Shopify.

Shopify is not the seller of the products and does not control our product selection, product descriptions, pricing, fulfillment, customer support, or return decisions.

To the extent permitted by law, you acknowledge that claims relating to a purchase from Lunvoripets™ must be directed to Supreme Pet Supplies LLC rather than Shopify.

Nothing in this section limits any responsibility Shopify independently owes under applicable law or under its own services and policies.

Section 21 — Customer Reviews and Submissions

You may be permitted to submit reviews, photographs, comments, suggestions, questions, or other material.

You retain ownership of your original content. By submitting content to us, you grant Supreme Pet Supplies LLC a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, format, publish, display, distribute, and adapt that content for operating, improving, and promoting the Services, subject to applicable law and our Privacy Policy.

You confirm that submitted content:

Is based on your genuine experience when presented as a review
Is accurate to the best of your knowledge
Does not infringe another person’s rights
Does not contain unlawful or abusive material
Does not contain malware
Does not disclose another person’s private information without permission
Discloses any material incentive or compensation received

You may not impersonate another person, submit fabricated reviews, or misrepresent the source of a testimonial.

We may moderate or remove submissions that violate these Terms, applicable law, or our content standards.

Section 22 — Intellectual Property

The Services and their original content may include:

Brand names
Logos
Product photographs
Graphics
Videos
Written descriptions
Website layouts
Software elements
Icons
Promotional materials
Product-selection arrangements

These materials may be owned by Supreme Pet Supplies LLC, licensed to us, or owned by third parties and are protected by applicable intellectual-property laws.

You may use the Services for personal and noncommercial shopping purposes.

Without prior written authorization, you may not:

Copy or republish substantial website content
Reproduce our product photographs for commercial use
Modify or create derivative commercial materials
Remove ownership notices
Scrape product information through automated means
Use Lunvoripets™ branding in a way that suggests affiliation
Sell counterfeit or unauthorized products using our brand

The Shopify name and related marks belong to Shopify or its licensors. Other third-party marks belong to their respective owners.

Section 23 — Acceptable Use

You may not use the Services to:

Violate any applicable law
Commit fraud or facilitate deceptive activity
Infringe intellectual-property rights
Submit false payment or delivery information
Access another customer’s account
Distribute malware or harmful code
Interfere with website security
Circumvent access controls
Collect personal information without authorization
Scrape, crawl, or copy the Services in a harmful manner
Send spam or unauthorized promotions
Harass customers, employees, or other individuals
Place fraudulent chargebacks
Make purchases using stolen payment information
Misrepresent your identity or affiliation
Resell products in violation of applicable restrictions

We may investigate suspected misuse and cooperate with payment providers, carriers, regulators, or law-enforcement authorities when legally permitted or required.

Section 24 — Errors and Corrections

Information presented through the Services may occasionally contain typographical errors, technical errors, outdated information, or omissions.

These may relate to:

Product descriptions
Dimensions
Images
Inventory
Pricing
Promotions
Shipping charges
Delivery estimates
Availability

We may correct an error and update the affected information.

If a material error affects an order, we may contact you with available options, which may include confirming the corrected terms or canceling and refunding the affected order.

We will not use this provision to avoid honoring valid consumer rights or to impose a materially higher price after an order has been accepted without giving the customer an appropriate choice.

Section 25 — Suspension and Termination

We may suspend or terminate access to the Services when we reasonably believe that a user has:

Violated these Terms
Used the Services unlawfully
Engaged in fraudulent activity
Threatened website security
Abused employees or customers
Created unreasonable operational risk

Termination does not eliminate obligations that arose before termination.

Provisions concerning intellectual property, submitted content, payment obligations, disclaimers, liability, indemnification, dispute matters, and other provisions that logically survive will remain effective.

Section 26 — Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Services are provided on an “as available” basis.

We do not guarantee that:

The website will always operate without interruption
Every error will be corrected immediately
Every product will remain available
Delivery will occur by an estimated date
Every product will be suitable for every pet
Website content will be free from all technical inaccuracies

Products may also be covered by express warranties stated on the applicable product page or included by the manufacturer.

Nothing in these Terms excludes statutory warranties, guarantees, or consumer protections that cannot legally be waived.

Section 27 — Limitation of Liability

To the fullest extent permitted by law, Supreme Pet Supplies LLC and its directors, officers, employees, affiliates, contractors, licensors, and service providers will not be liable for indirect, incidental, special, punitive, exemplary, or consequential losses arising from use of the Services or products.

This may include loss of data, revenue, profit, opportunity, or business, where such limitation is legally permitted.

Our total liability for a claim connected with a purchased product will not exceed the amount paid for the product giving rise to the claim, except where applicable law requires a different remedy or does not allow this limitation.

These limitations do not apply to liability that cannot legally be limited, including liability arising from fraud, intentional misconduct, or other legally protected circumstances.

Section 28 — Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Supreme Pet Supplies LLC and its affiliates, personnel, contractors, licensors, and service providers from third-party claims resulting from:

Your unlawful use of the Services
Your material breach of these Terms
Your infringement of another party’s rights
Fraudulent conduct associated with your account
Content you submit in violation of these Terms

This obligation will not apply to the extent a claim results from our own unlawful conduct, negligence, or breach of duty.

Section 29 — Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control.

Such events may include:

Natural disasters
Severe weather
War or civil unrest
Government actions
Public-health emergencies
Labor disruptions
Carrier interruptions
Customs closures
Power or network failures
Cybersecurity incidents not caused by our failure to use reasonable safeguards
Supply-chain interruptions

We will make reasonable efforts to reduce the effect of such events and resume performance when practical.

Section 30 — Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Texas and applicable federal laws of the United States, without regard to conflict-of-law principles.

Subject to mandatory consumer rights and jurisdictional requirements, disputes relating to these Terms or the Services may be brought in the state or federal courts located in Harris County, Texas.

Customers living outside Texas may retain mandatory legal rights available under the laws of their place of residence.

Section 31 — Severability

If a provision of these Terms is found unlawful, invalid, or unenforceable, it will be modified or limited to the minimum extent necessary to make it enforceable where permitted.

If modification is not possible, the affected portion will be severed.

The remaining provisions will continue in effect.

Section 32 — No Waiver

A failure or delay in enforcing a provision of these Terms does not waive our right to enforce that provision later.

A waiver is effective only when expressly made in writing by an authorized representative.

Section 33 — Assignment

You may not transfer your rights or obligations under these Terms without our prior written permission.

We may assign or transfer our rights and obligations in connection with a merger, acquisition, corporate restructuring, sale of assets, service-provider arrangement, or other lawful business transaction.

Any assignment will remain subject to applicable consumer and privacy laws.

Section 34 — Entire Agreement

These Terms, together with the policies and terms incorporated by reference, form the agreement between you and Supreme Pet Supplies LLC regarding your use of the Services.

Related policies may include:

Privacy Policy
Cookie Policy
Shipping Policy
Return & Refund Policy
Payment Policy
Your Privacy Choices
Product-specific terms
Promotional conditions

If a product-specific or promotional term conflicts with these general Terms, the more specific term will control for that product or promotion, unless prohibited by law.

Section 35 — Changes to These Terms

We may revise these Terms to reflect changes in:

Our Services
Our products
Legal requirements
Payment or shipping practices
Privacy practices
Technology providers
Advertising integrations
Business operations

The updated version will be posted on this page with a revised “Last Updated” date.

Material changes will be communicated when required by applicable law.

Changes will apply prospectively from their stated effective date unless the law permits or requires otherwise.

Section 36 — Contact Information

Questions about these Terms or the Lunvoripets™ Services may be sent to:

Lunvoripets™
Supreme Pet Supplies LLC
8502 Fallbrook Dr
Houston, TX 77064
United States

Phone: +1 (713) 688-4530
Email: service@lunvoripets.com

For order-related inquiries, include your order number when available.

For privacy requests, use the email subject line “Privacy Request.”

Please do not send complete payment-card details, passwords, verification codes, or unnecessary sensitive personal information through ordinary email.