Shipping policy

Last Updated: August 2, 2026

Thank you for shopping with Lunvoripets™. This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered.

Lunvoripets™ is operated by Supreme Pet Supplies LLC. We work with selected fulfillment facilities and shipping carriers to deliver pet supplies to customers in the United States and other supported destinations.

Please review the information below before placing your order.

Order Processing

After an order is successfully submitted, it normally requires 2–4 business days for payment verification, product inspection, packaging, and shipment preparation.

During holidays, promotional events, or periods of unusually high order volume, processing may require up to 5 business days.

Business days do not include Saturdays, Sundays, or public holidays.

Processing time is separate from the estimated shipping time shown below.

Shipping Charges

A standard flat-rate shipping fee of $5.99 applies to each order unless a different shipping promotion is clearly displayed on the product page or during checkout.

The complete shipping charge will be shown before the customer confirms payment. We do not add undisclosed shipping charges after an order has been placed.

Any applicable customs duties, import taxes, or local handling fees are separate from the shipping fee collected by Lunvoripets™.

Estimated Shipping Times

Estimated delivery times begin after the order has been processed and accepted by the shipping carrier.

United States:
Approximately 10–15 business days

Canada, United Kingdom, and Australia:
Approximately 11–16 business days

Other Supported International Destinations:
Approximately 15–20 business days

These timeframes are estimates rather than guaranteed arrival dates. Actual delivery may be affected by the destination, carrier capacity, weather, customs inspection, public holidays, local postal operations, or other circumstances outside our reasonable control.

The availability of international shipping will be confirmed during checkout.

Fulfillment and Multiple Shipments

Orders may be dispatched from different fulfillment locations depending on inventory availability and the customer’s delivery address.

When an order contains multiple products, the items may occasionally arrive in separate packages. Separate tracking numbers may be issued when this occurs.

Customers will not be charged an additional shipping fee solely because an order is divided into multiple shipments.

Shipping Confirmation and Tracking

Once an order has been transferred to the carrier, a shipping confirmation email will be sent to the email address provided at checkout.

The confirmation email may include:

The tracking number

The shipping carrier

A link or instructions for checking the delivery status

Tracking information may require 1–3 business days to display its first update after the shipping label is created. A temporary delay in tracking updates does not necessarily mean that the package has stopped moving.

Customers are responsible for providing a valid email address and reviewing their inbox and spam folder for shipping notifications.

Address Changes and Order Cancellations

Customers should carefully review their shipping address before completing an order.

To request an address correction or cancellation, contact us within 12 hours of placing the order:

Email: service@lunvoripets.com

We will make a reasonable effort to assist, but changes and cancellations cannot be guaranteed once fulfillment or shipment preparation has begun.

After an order has been shipped, we cannot redirect it to a different address.

Lunvoripets™ is not responsible for delivery problems caused by an incomplete, inaccurate, or outdated address entered by the customer. Additional shipping charges may apply if a package must be resent because of an address error.

Customs Duties and Import Taxes

International packages may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated during checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility.

Lunvoripets™ does not control customs assessments and cannot predict the amount that may be charged.

Customers are responsible for complying with the import requirements of their country or region. Delays caused by customs review are outside our direct control.

Delivery Delays

Occasional delivery delays may occur because of:

Severe weather

Natural disasters

Public holidays

Carrier disruptions

Customs inspections

Transportation interruptions

Incorrect delivery information

Events beyond our reasonable control

When a delay occurs, we will provide available tracking information and reasonable assistance. However, estimated delivery times should not be interpreted as guaranteed delivery dates.

Packages Lost in Transit

A package may be considered lost when the shipping carrier confirms that it cannot be located or delivered.

Customers who believe a shipment has been lost should contact us with:

The order number

The customer’s full name

The shipping address

The tracking number

After reviewing the tracking record and carrier information, we may arrange a replacement or another appropriate resolution.

A replacement cannot be issued while a package remains actively in transit or is experiencing a temporary carrier delay.

Damaged or Incorrect Items

Customers should inspect their package shortly after delivery.

If an item arrives damaged, defective, or different from the item ordered, contact us within 72 hours of delivery.

Please include:

The order number

A description of the issue

Clear photographs of the item

Photographs of the shipping package and label, when available

After the claim has been reviewed, we may provide a replacement, refund, or other appropriate solution in accordance with our Return and Refund Policy.

Customers should not discard damaged products or packaging until the review has been completed.

Packages Marked as Delivered

When tracking shows that a package has been delivered but the customer cannot locate it, we recommend:

Checking the mailbox, porch, garage, reception area, or other safe delivery location

Asking household members, neighbors, or building management

Waiting until the end of the delivery day, as some carriers update tracking before completing the final handoff

Contacting the local carrier office using the tracking number

If the package remains missing, contact Lunvoripets™ so we can review the available shipment information.

Refused and Undeliverable Packages

Packages may be returned to the sender when:

The address is incomplete or incorrect

The recipient refuses delivery

The package is not collected from the carrier

The carrier cannot access the delivery location

Import charges are not paid

Refund eligibility for returned or refused packages will be reviewed after the package reaches the appropriate return facility. Original shipping charges and carrier return costs may be deducted where permitted by law.