Last Updated: July 23, 2026
At Lunvoripets™, we work to make ordering pet supplies simple, reliable, and transparent. This policy outlines how orders are prepared, shipped, tracked, and delivered.
Order Fulfillment
Lunvoripets™ offers practical accessories and care products for traditional pets, small animals, birds, reptiles, and other companion animals.
To provide a wider product selection while maintaining reasonable prices, orders may be fulfilled from our domestic distribution facilities or approved international fulfillment partners.
Depending on product availability, items from the same order may occasionally arrive in separate packages. When this occurs, customers will not be charged additional shipping fees.
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Order Processing
Orders are normally prepared within 2–4 business days after payment has been successfully confirmed.
Processing may include:
Order verification
Product inspection
Secure packaging
Shipping label preparation
During holidays, promotional events, or other periods of high order volume, preparation may require up to 5 business days.
Business days do not include Saturdays, Sundays, or public holidays. -
Shipping Charges
A flat shipping fee of $5.99 applies to each order unless a free-shipping promotion is displayed during checkout.
The final shipping charge will be shown before payment is completed. -
Estimated Transit Times
Estimated delivery times begin after the order has been dispatched, not on the date the order was placed.
United States
10–15 business days
Canada, United Kingdom, and Australia
11–16 business days
Other International Destinations
15–20 business days
These timeframes are estimates only. Actual delivery may be affected by the destination, carrier availability, weather conditions, customs inspections, local holidays, or other circumstances outside our control.
Lunvoripets™ cannot guarantee delivery on a specific date. -
Shipment Confirmation and Tracking
After your package leaves the fulfillment facility, a confirmation email will be sent to the email address entered during checkout.
The email will normally include:
A tracking number
The shipping carrier
A link for viewing shipment progress
Tracking information may require 1–3 business days to become active after the shipping label has been created.
A temporary lack of tracking updates does not necessarily mean the package has stopped moving. Some carriers only scan packages after they reach the next distribution center. -
Multiple-Package Deliveries
Some orders contain products stored at different fulfillment locations. In these cases, your purchase may be divided into two or more shipments.
Each package may have a separate tracking number and may arrive on a different date.
Please review all tracking emails before reporting an incomplete delivery. -
International Customs and Import Charges
International shipments may be delivered under DDU terms, meaning Delivered Duty Unpaid.
The customer is responsible for any import duties, taxes, customs charges, brokerage fees, or other fees imposed by the destination country.
Lunvoripets™ does not determine or collect these charges unless they are clearly included during checkout.
Customs requirements vary by country. Customers should contact their local customs authority for additional information before ordering.
We are not responsible for delays caused by customs inspections or clearance procedures. -
Address Changes and Order Cancellations
Orders enter preparation shortly after being submitted.
Requests to correct an address, change an order, or cancel a purchase must be sent within 12 hours of placing the order.
Please contact:
service@lunvoripets.com
Include your order number and the requested change in your message.
Once an order has been packed, processed, or transferred to the shipping carrier, it may no longer be changed or canceled.
Customers are responsible for reviewing their shipping information before completing checkout. -
Incorrect or Incomplete Addresses
Lunvoripets™ is not responsible for delivery problems caused by:
Incorrect street addresses
Missing apartment or unit numbers
Invalid postal codes
Incorrect recipient names
Unavailable recipients
Refused packages
If a package is returned because the address was entered incorrectly, additional shipping charges may apply before the order can be sent again. -
Delayed Packages
Carrier delays may occasionally occur due to severe weather, transportation disruptions, customs processing, high seasonal demand, or local delivery conditions.
When a shipment is delayed, we recommend allowing several additional business days for the tracking information to update.
Customers may contact our support team when a package has exceeded the estimated delivery period. -
Lost Shipments
A package is not considered lost solely because tracking has temporarily stopped updating.
When a carrier officially confirms that a shipment has been lost in transit, Lunvoripets™ will review the case and may provide a replacement at no additional product cost.
Customers may be asked to provide:
Their order number
Their shipping address
Tracking information
Confirmation from the carrier
Claims must be submitted within a reasonable period after the estimated delivery date. -
Damaged Deliveries
Please inspect your order after it arrives.
When a product is damaged during transportation, contact us within 72 hours of delivery and provide:
Your order number
A description of the damage
Clear photographs of the product
Photographs of the shipping package and label
After the claim has been reviewed and approved, we may arrange a replacement or another appropriate resolution.
Do not discard the damaged item or packaging until our customer service team has completed the review. -
Marked Delivered but Not Received
When tracking shows that a package has been delivered but it cannot be located, please:
Check around the delivery location
Ask household members or neighbors
Review any delivery photographs
Contact the local carrier office
Allow one additional business day, as some carriers mark packages as delivered shortly before arrival
Lunvoripets™ cannot automatically replace packages confirmed as delivered to the shipping address provided at checkout. Each claim will be evaluated individually. -
Contact Information
For questions about shipping, tracking, or delivery, please contact:
Lunvoripets™
Supreme Pet Supplies LLC
8502 Fallbrook Dr
Houston, TX 77064
United States
Phone: +1 (713) 688-4530
Email: service@lunvoripets.com
Please include your order number when contacting us so our customer service team can assist you more efficiently.