Return & Refund Policy

At Lunvoripets™, customer satisfaction is important to us. This Return & Refund Policy explains the conditions for requesting a return, the return process, and how approved refunds are handled.

Last Updated: August 9, 2026

1. Return Period

Customers may request a return within 30 days after receiving their order.

To be eligible for a return, items must meet the following requirements:

• The item must be unused and in the same condition as received.
• The product must include original packaging, accessories, and included materials.
• The item must not show signs of damage caused after delivery.
• Proof of purchase or order information must be provided.

2. How to Request a Return

To begin a return request, please contact our customer support team:

Email:
service@lunvoripets.com

Please include:

• Your order number
• The product name
• The reason for your return request
• Photos or additional details if the item has an issue

After reviewing your request, we will provide return instructions if your request is approved.

3. Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible.

Our team will review the situation and provide an appropriate solution, which may include replacement, refund, or other assistance depending on the circumstances.

4. Items Not Eligible for Return

Certain products may not qualify for standard returns, including:

• Products that have been used, damaged, or altered after delivery.
• Personalized or customized items.
• Items returned without original packaging when packaging is required.
• Gift cards or promotional items where applicable.

If you are unsure whether your item qualifies, please contact our support team before sending it back.

5. Exchanges

If you would like to exchange an item, please contact us first.

In most cases, the quickest way to receive a different product is to complete an approved return and place a new order for the replacement item.

6. Refund Processing

Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.

If approved:

• Refunds will be issued to the original payment method.
• Processing may take up to 10 business days.
• Your bank or payment provider may require additional time before the funds appear.

If you have not received your refund after the expected processing period, please contact us.

7. Return Shipping

Customers should contact Lunvoripets™ before returning any item. Return instructions and the correct return destination will be provided after approval.

Unauthorized returns or packages sent without prior communication may not be accepted.

8. Cancellation Requests

If you need to cancel an order, please contact us as soon as possible.

Once an order has entered processing or shipping, cancellation may no longer be possible. In such cases, customers may request a return according to this policy after delivery.

9. Contact Us

For questions regarding returns, refunds, or order assistance, please contact:

Lunvoripets™
Supreme Pet Supplies LLC
8502 Fallbrook Dr
Houston, TX 77064
United States

Email:
service@lunvoripets.com

Phone:
+1 (713) 688-4530

Customer Service Hours:
8:00 AM – 10:00 PM
China Standard Time (UTC+8)

Thank You

Thank you for choosing Lunvoripets™. We appreciate your trust and are committed to providing reliable products and helpful customer support throughout your shopping experience.