Privacy Policy

Last Updated: August 9, 2026

This Privacy Policy describes how Lunvoripets™ collects, uses, discloses, stores, and protects personal information when you visit our website, browse or purchase our products, communicate with us, interact with our advertisements, or otherwise use our services.

Lunvoripets™ is operated by Supreme Pet Supplies LLC. In this Privacy Policy, “Lunvoripets™,” “we,” “us,” and “our” refer to Supreme Pet Supplies LLC and the Lunvoripets™ online store.

By using our website, you acknowledge the privacy practices described in this Privacy Policy. Where applicable law requires consent, we will request consent before carrying out the relevant processing.

1. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

Information You Provide Directly

We may collect information that you voluntarily provide when you:

Place or attempt to place an order
Create or manage a customer account
Contact customer service
Request a return, refund, replacement, or cancellation
Subscribe to marketing communications
Submit a review or other store content
Participate in a promotion, survey, or customer support conversation
Exercise a privacy right

This information may include:

Name
Email address
Telephone number
Shipping and billing address
Order and transaction details
Products purchased or viewed
Account information
Customer service communications
Return and refund information
Marketing preferences
Reviews, photographs, or other content you choose to submit

2. Payment Information

Payments are processed through Shopify and authorized payment service providers.

Depending on the payment method you select, payment providers may collect payment card details, billing information, digital-wallet information, or other information necessary to authorize and complete a transaction.

We generally do not receive or retain your complete payment card number. Payment providers process payment information according to their own privacy and security practices.

3. Information Collected Automatically

When you browse or interact with our website, we and our authorized service providers may automatically collect information such as:

Internet Protocol address
Browser type and version
Device type and operating system
Cookie identifiers
Advertising identifiers
Browser or device privacy preferences
Approximate geographic location derived from an IP address
Pages and products viewed
Search activity on our website
Referring and exit pages
Shopping-cart activity
Checkout activity
Purchase and transaction events
Order attribution information
Dates and times of visits
Interactions with advertisements or marketing messages
Website performance and error information
Fraud-prevention and security information

We may collect this information through cookies, pixels, tags, scripts, APIs, software development tools, server logs, local storage, and similar technologies.

4. Sources of Personal Information

We may receive personal information from:

You directly
Your browser or device
Shopify and its affiliated services
Payment processors
Advertising and marketing partners
Analytics providers
Shipping and fulfillment providers
Fraud-prevention and security providers
Customer-service applications
Social-media platforms
Other service providers supporting our store

5. How We Use Personal Information

We may use personal information for the following purposes.

Order Processing

We use information to process payments, confirm purchases, prepare orders, arrange delivery, provide tracking information, handle returns, and issue refunds.

Customer Support

We use information to respond to questions, investigate delivery concerns, manage product or order issues, and communicate with customers.

Store Operation

We use information to operate our website, maintain accounts, remember shopping-cart selections, provide checkout functionality, protect the website, and improve usability.

Personalization

We may use information to remember preferences, recommend products, and personalize portions of your shopping experience.

Analytics and Performance

We may use information to understand how visitors use our website, measure performance, identify technical problems, improve our products and services, and evaluate customer experience.

Advertising, Attribution, and Marketing

Where permitted, we may use information to:

Measure advertising performance
Determine whether an advertisement resulted in a visit or purchase
Attribute conversions to advertising campaigns
Understand advertising engagement
Optimize marketing campaigns
Create advertising audiences
Limit repetitive advertising
Prevent advertising fraud and invalid traffic
Provide personalized or interest-based advertising
Measure product-view, cart, checkout, and purchase activity

Marketing Communications

We may send marketing communications when permitted by law and consistent with your communication preferences.

Security and Fraud Prevention

We may use information to verify transactions, protect customer accounts, detect suspicious activity, prevent fraud, enforce our policies, and protect our legal rights.

Legal and Compliance Purposes

We may process information when reasonably necessary to comply with tax, accounting, consumer-protection, privacy, regulatory, court, law-enforcement, or other legal requirements.

6. How We Disclose Personal Information

We may disclose personal information to service providers and other recipients that assist us in operating our business.

Shopify

Our online store is hosted through Shopify.

Shopify may process customer, device, transaction, website, and shopping information to provide ecommerce hosting, checkout, analytics, security, fraud prevention, personalization, advertising, and related commerce services.

Payment Providers

We may provide information to banks, card networks, payment gateways, digital-wallet providers, fraud-prevention providers, and other payment services to authorize and complete transactions.

Fulfillment and Delivery Providers

We may provide names, addresses, telephone numbers, email addresses, and order information to warehouses, fulfillment providers, manufacturers, logistics providers, postal services, and shipping carriers that prepare or deliver orders.

Customer-Service Providers

Customer information may be processed by systems that help us manage emails, support requests, returns, refunds, reviews, and other customer communications.

7. Advertising and Analytics Partners

We may use third-party advertising and analytics providers.

These providers may include:

AppLovin Corporation
Meta, including Facebook and Instagram, when enabled
Google, when enabled
Other advertising or analytics providers that we may use from time to time

These third parties may use or receive cookies, pixels, scripts, APIs, device information, browser information, online activity, advertising identifiers, transaction events, and related information for purposes including:

Advertising measurement
Campaign attribution
Analytics and reporting
Audience creation
Advertising optimization
Fraud prevention
Interest-based advertising
Targeted advertising
Improving advertising and related services

Third-party providers process information according to their own privacy policies, contractual obligations, and applicable laws.

8. AppLovin Advertising and Data Collection

We use or may use advertising technologies provided by AppLovin Corporation (“AppLovin”), including AppLovin or Axon pixels, cookies, scripts, APIs, conversion-measurement technologies, advertising identifiers, and related integrations.

AppLovin helps us measure, attribute, optimize, secure, and improve advertising campaigns and may support personalized or interest-based advertising where permitted.

When AppLovin technology is enabled and permitted by your consent or other applicable privacy choices, information made available to AppLovin may include, depending on the integration and configuration:

IP address
Browser and device information
HTTP request and header information
Advertising and tracking preferences
Online identifiers
User or advertising identifiers
Website visits
Product views
Search or browsing activity
Products considered
Items added to a shopping cart
Checkout events
Purchase and conversion events
Purchasing history
Advertising interactions
Information relating to the advertisement or campaign that referred you to our website

Depending on the configuration of our ecommerce advertising integration, AppLovin may also receive certain identifiers or contact information that are permitted by applicable law and by your privacy choices, such as:

User identifiers
Email address
Telephone number
Country code
Five-digit ZIP code

The precise information collected by AppLovin may depend on your browser or device settings, advertising preferences, consent status, privacy controls, and the technologies enabled on our website.

AppLovin may process information for advertising measurement, attribution, interest-based advertising, advertising optimization, fraud prevention, security, and improving its advertising services as described in AppLovin’s own privacy documentation.

For more information about AppLovin’s collection and use of your information visit: https://legal.applovin.com/privacy/

9. AppLovin Consent and Privacy Choices

Where required by applicable law, we will request consent before allowing non-essential AppLovin cookies, pixels, scripts, or similar advertising technologies to store or access information on your browser or device.

Our website provides a Cookie Banner or comparable privacy mechanism through which you may:

Accept cookies
Reject non-essential cookies
Manage cookie categories
Change your previous selections

AppLovin advertising technologies are treated as advertising or marketing technologies rather than strictly necessary website technologies where consent or an opt-out is required.

When you reject applicable advertising technologies or exercise a legally recognized opt-out choice, we will take reasonable steps to ensure that the choice is respected and, where required, communicated through our integrated advertising technologies.

We may maintain records of consent or privacy selections where reasonably necessary to demonstrate compliance with applicable requirements.

10. Sensitive Personal Information and AppLovin

We do not intend to provide AppLovin with sensitive personal information.

In particular, we do not intentionally configure our AppLovin integrations to transmit information such as:

Protected health information
Medical or health-condition information
Government identification numbers
Account passwords
Complete payment-card numbers
Bank-account credentials
Precise financial-account credentials
Precise geolocation where prohibited
Information revealing legally protected sensitive characteristics
Children’s personal information
Other sensitive information prohibited by AppLovin or applicable law

We do not intentionally transmit sensitive information through event names, URLs, query parameters, free-text fields, custom fields, or other advertising data.

We also do not intentionally provide AppLovin with prohibited custom events or objects.

11. Children and AppLovin

Our website is intended for a general adult shopping audience and is not designed for children under 13.

We do not knowingly use AppLovin advertising technologies in connection with an individual who qualifies as a child under applicable privacy or advertising laws.

We do not knowingly provide children’s personal information to AppLovin.

If we become aware that information relating to a child has been collected or transmitted improperly, we will take reasonable steps to investigate and address the issue.

12. Sale, Sharing, and Targeted Advertising

We do not sell personal information in exchange for money in the ordinary meaning of the word “sell.”

However, some privacy laws define “sale” or “sharing” broadly.

Our use of advertising cookies, pixels, APIs, and related technologies, including technologies provided by AppLovin and other advertising partners, may be considered:

A sale of personal information
Sharing of personal information
Cross-context behavioral advertising
Targeted advertising
Interest-based advertising

depending on the law that applies to you.

Where applicable, you may have the right to opt out of these activities.

You can exercise applicable opt-out rights through the “Your Privacy Choices” link available in the footer of our website.

You may also disable applicable Advertising & Marketing cookies through our “Cookie Preferences” controls.

Opting out of targeted or interest-based advertising does not necessarily mean that you will stop seeing advertisements. Advertisements may instead be less personalized.

13. Global Privacy Control and Browser-Based Signals

Where required by applicable law and supported by our website and integrated technologies, we recognize qualifying browser- or device-based privacy preference signals.

This may include Global Privacy Control (“GPC”) and other legally recognized signals indicating that a visitor wishes to opt out of sale, sharing, targeted advertising, or similar processing.

Where an applicable privacy signal is recognized, we will take reasonable steps to apply the request to the browser or device transmitting the signal and to communicate applicable privacy choices to advertising partners where required.

Other browser signals, including Do Not Track or similar signals, may be handled when required by applicable law, contractual obligations, or supported technical integrations.

Because browser-based preferences may apply only to a particular browser or device, you may need to enable the preference separately on each browser or device that you use.

14. Cookies and Similar Technologies

Our website uses cookies, pixels, tags, scripts, local storage, APIs, and similar technologies.

These technologies generally fall into the following categories.

Strictly Necessary Cookies

These technologies are necessary to provide core store functionality, including:

Shopping-cart functionality
Checkout
Payment processing
Account sessions
Fraud prevention
Website security
Saving privacy choices

Strictly necessary technologies may remain active because our website may not function properly without them.

Functional and Personalization Cookies

These technologies may remember preferences such as:

Language
Region
Currency
Customer preferences
Certain account or shopping settings

Analytics and Performance Cookies

These technologies help us understand:

How visitors interact with our website
Which pages are viewed
Website performance
Technical errors
Shopping activity
Areas where our website can be improved

Advertising and Marketing Cookies

These technologies may be used by us and advertising partners, including AppLovin, to:

Measure advertising
Attribute visits or purchases
Optimize advertising campaigns
Understand advertising interactions
Create advertising audiences
Provide interest-based or targeted advertising where permitted

AppLovin pixels, cookies, scripts, and similar advertising technologies are included within this category when applicable.

15. Cookie Consent and Controls

Our Cookie Banner may allow visitors to:

Accept all cookies
Reject non-essential cookies
Manage individual cookie categories
Save privacy preferences
Change or withdraw previous selections

You may access our Cookie Preferences through the link provided on our website.

You may also manage cookies through your browser settings.

Blocking all cookies may interfere with features such as account access, shopping-cart functionality, checkout, or other essential store functions.

Clearing browser cookies may remove previously stored privacy preferences. If you clear cookies, use a different browser, use a different device, or browse privately, you may need to make your selections again.

16. Your Privacy Rights

Depending on where you live and whether applicable privacy law applies to our business, you may have the right to:

Know what personal information we collect
Access personal information we maintain about you
Request correction of inaccurate information
Request deletion of eligible personal information
Receive a portable copy of certain information
Withdraw consent where processing is based on consent
Object to or restrict certain processing
Opt out of sale or sharing of personal information
Opt out of targeted advertising
Opt out of cross-context behavioral advertising
Limit certain uses of sensitive personal information
Appeal certain privacy-request decisions
Exercise rights without unlawful discrimination

These rights may be subject to legal limitations and exceptions.

For example, we may need to retain certain information to complete a transaction, comply with tax or accounting requirements, prevent fraud, resolve disputes, or establish or defend legal claims.

17. How to Exercise Your Privacy Rights

You may submit a privacy request through:

Email: service@lunvoripets.com

Phone: +1 (713) 688-4530

You may also use the “Your Privacy Choices” link located in the footer of our website for applicable sale, sharing, or targeted-advertising opt-out requests.

Please clearly identify the privacy right you wish to exercise and provide enough information for us to reasonably identify the relevant customer account, order, or transaction.

Do not send passwords, complete payment-card information, government identification numbers, or unnecessary sensitive personal information by email.

18. Verification of Privacy Requests

To protect personal information, we may need to verify your identity before completing certain requests.

Verification may include confirming information associated with your customer account or previous transaction.

Information provided for verification will be used only as reasonably necessary to evaluate and respond to the privacy request.

19. Authorized Agents

Where permitted by applicable law, an authorized agent may submit certain privacy requests on your behalf.

We may request reasonable evidence that the agent has authority to act for you.

Where permitted, we may also ask you to verify your identity or confirm that you authorized the request.

20. Appeals

Residents of jurisdictions that provide a right to appeal a privacy decision may submit an appeal by contacting:

service@lunvoripets.com

Subject: Privacy Request Appeal

Please include sufficient information for us to identify the original privacy request.

21. California Privacy Notice

California residents may have rights under applicable California privacy laws to:

Know and access personal information
Correct inaccurate information
Delete eligible personal information
Opt out of sale or sharing
Limit certain uses of sensitive personal information where applicable
Exercise applicable privacy rights without unlawful discrimination

Categories of personal information we may collect include:

Identifiers

Examples include:

Name
Email address
Telephone number
Postal address
IP address
Online identifiers

Customer Records

Examples include:

Billing information
Shipping information
Account information
Customer-service records

Commercial Information

Examples include:

Purchases
Products considered
Shopping-cart activity
Product interests
Purchase history

Internet or Electronic Network Activity

Examples include:

Browsing activity
Website interactions
Advertising interactions
Search activity
Device and browser information

Geolocation

We may process approximate location information inferred from an IP address.

Inferences

We may infer product or shopping interests from interactions with our store.

Payment and Transaction Information

Payment and transaction information may be processed by authorized payment service providers.

We may disclose applicable categories of information to service providers, advertising partners, analytics providers, payment processors, fulfillment providers, shipping providers, professional advisers, and government authorities for the purposes described in this Privacy Policy.

California residents may use the “Your Privacy Choices” link in our website footer to opt out of qualifying sale or sharing activities.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

22. Other U.S. State Privacy Rights

Residents of states with comprehensive consumer privacy laws may have rights that are similar to or different from the rights described above.

Depending on the applicable law, these rights may include:

Access
Correction
Deletion
Data portability
Opt-out of sale
Opt-out of targeted advertising
Opt-out of certain profiling
Opt-out of sharing for cross-context behavioral advertising
Rights concerning sensitive personal information
A right to appeal a denied privacy request

We will process verified requests in accordance with applicable law.

23. European Economic Area and United Kingdom

For individuals located in the European Economic Area or United Kingdom, Supreme Pet Supplies LLC generally acts as the controller of personal information collected through the Lunvoripets™ store.

Depending on the processing activity, our legal bases may include:

Performance of a Contract

We process information to:

Accept and process orders
Collect payment
Arrange delivery
Provide customer support
Manage returns and refunds

Legal Obligations

We may process information to comply with:

Tax obligations
Accounting obligations
Consumer-protection requirements
Fraud-prevention requirements
Regulatory requirements

Legitimate Interests

We may process information for legitimate business interests including:

Website security
Fraud prevention
Improving services
Understanding business performance
Managing customer relationships

We rely on legitimate interests only where those interests are not overridden by applicable individual rights.

Consent

Where consent is required, we rely on consent for activities such as:

Non-essential advertising cookies
Certain analytics technologies
Certain marketing communications
Interest-based advertising technologies

Consent may be withdrawn at any time through available privacy controls, although withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

EEA and UK residents may have rights including access, correction, deletion, restriction, objection, portability, and withdrawal of consent.

You may submit a request to:

service@lunvoripets.com

You may also have a right to complain to the applicable data-protection authority in the country where you live or work.

24. International Data Transfers

Supreme Pet Supplies LLC is located in the United States.

Our ecommerce platform, technology providers, payment providers, advertising partners, fulfillment providers, and other service providers may operate in the United States or other countries.

As a result, personal information may be transferred to or processed in countries outside the country where it was originally collected.

Where required by applicable law, we use recognized legal, contractual, or organizational safeguards intended to protect personal information transferred internationally.

25. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

Whether you maintain a customer account
Whether an order, dispute, refund, or chargeback remains open
Tax and accounting requirements
Fraud-prevention needs
Customer-service requirements
Contractual obligations
Legal claims
Applicable record-retention laws

When personal information is no longer reasonably necessary, we may delete, anonymize, aggregate, or securely isolate it, subject to applicable legal and technical limitations.

26. Data Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

These measures may include:

Access controls
Encrypted transmission
Authentication
Fraud monitoring
Security restrictions
Service-provider access controls

No internet transmission, database, or storage system can be guaranteed to be completely secure.

Customers should protect account credentials and contact us if they believe unauthorized activity has occurred.

If a security incident affects personal information, we will investigate and provide notifications where required by applicable law.

27. Children’s Privacy

Our website is intended for a general adult audience and is not designed for children under 13.

We do not knowingly collect personal information directly from children under 13.

We do not knowingly use AppLovin advertising technologies in connection with an individual who qualifies as a child under applicable law, and we do not knowingly provide children’s personal information to AppLovin.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact:

service@lunvoripets.com

We will review the request and take appropriate action.

28. Marketing Communications

We may send promotional communications when:

You have subscribed
You have provided consent
Another applicable legal basis permits us to communicate with you

You may stop receiving promotional emails by using the unsubscribe link contained in the email or by contacting:

service@lunvoripets.com

Unsubscribing from promotional messages will not prevent us from sending transactional or service communications regarding:

Orders
Payments
Shipping
Refunds
Security
Customer-service requests

29. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social-media services, applications, or other external services.

We do not control the privacy or security practices of independent third parties.

Information you provide directly to a third party is governed by that third party’s privacy policy.

We encourage you to review third-party privacy information before providing personal information.

30. Changes to This Privacy Policy

We may update this Privacy Policy when our:

Business operations change
Technologies change
Advertising practices change
Service providers change
Products or services change
Legal obligations change

The updated Privacy Policy will be posted on this page with a revised “Last Updated” date.

Where required by law, we will provide additional notice or request consent before materially changing how previously collected personal information is used.