Personal Information We Collect

Information you provide

When you place an order, create an account, contact support, request a return, subscribe to updates, submit a review, or exercise a privacy right, we may receive your name, email address, phone number, shipping and billing addresses, order details, account information, communications, preferences, and content you choose to submit.

Payment information

Payment providers process the information required to authorize your selected payment method. We may receive transaction status and limited payment details, but we generally do not receive or retain complete payment-card numbers or card security codes.

Information collected automatically

When you browse our store, we and our service providers may collect IP address, approximate location, device and browser information, cookie identifiers, pages and products viewed, searches, cart and checkout activity, referring sources, advertising interactions, visit times, and website performance information.

Where Information Comes From

Information may come from you, your browser or device, Shopify, payment providers, shipping and fulfillment services, customer-support systems, analytics tools, advertising partners, fraud-prevention providers, and other services used to operate our store.

How We Use Information

We may use information to:

• Accept payments, prepare pet-product orders, arrange delivery, and provide tracking;
• Respond to questions and handle cancellations, returns, refunds, or product issues;
• Operate accounts, shopping carts, checkout, and other store features;
• Improve our website, product selection, and customer experience;
• Measure store performance and advertising campaigns;
• Send marketing messages when permitted and according to your preferences;
• Prevent fraud, investigate security issues, and protect our rights; and
• Maintain records and meet legal or regulatory obligations.

Who May Receive Information

We may share relevant information with Shopify, payment services, banks and card networks, fulfillment facilities, product suppliers, shipping carriers, customer-support providers, analytics services, and advertising partners used for the purposes described here.

We may also disclose information to professional advisers, in response to lawful requests, to investigate fraud or security incidents, or in connection with a business transaction. The information shared depends on the service and its purpose.

Shopify & Payment Processing

Our store uses Shopify for ecommerce services such as hosting, checkout, and related store functions. Shopify may process information when you interact with our store or Shopify services. Read the Shopify Consumer Privacy Policy for details about Shopify’s own processing and privacy choices.

Payment providers may process card, billing, or wallet information under their own privacy and security terms, depending on the option you choose at checkout.

Advertising & Analytics Partners

When enabled, advertising and analytics technologies may help us understand visits, product views, cart activity, purchases, and campaign performance. Providers may include AppLovin, Meta, Google, or other services that we activate for our store.

These providers may receive online identifiers, device and browser details, website activity, and conversion events. Their use of information may also be governed by their own privacy notices.

Cookies & Similar Technologies

Our store may use cookies, pixels, tags, scripts, local storage, and related tools. Their functions generally fall into these categories:

Where required, non-essential technologies are subject to applicable consent or opt-out choices. You can also manage cookies through your browser settings. Blocking essential cookies may affect cart, account, or checkout features.

Cookie & Advertising Choices

If cookie preference controls are available on our website, you can use them to manage applicable categories and update your selections. Depending on your location, you may also be able to opt out of qualifying advertising-related disclosures through the “Your Privacy Choices” option displayed on our store.

You can email service@lunvoripets.com to request assistance. Opting out of personalized advertising may mean you continue to see ads that are less tailored to your activity.

Targeted Advertising Disclosures

Some privacy laws define “sale” or “sharing” broadly. Disclosing online activity through advertising pixels, cookies, or APIs may fall within those definitions even when information is not exchanged for money.

Where an applicable law gives you the right to opt out of sale, sharing, or targeted advertising, you may submit a request using available store privacy controls or the contact details in this policy.

Global Privacy Control

Where required by applicable law, we treat a qualifying Global Privacy Control or other recognized opt-out preference signal as an opt-out request for the browser or device sending it. Browser-based signals may need to be enabled separately on each device or browser you use.

Privacy Rights & Requests

Depending on where you live and which laws apply, you may have rights to access, correct, delete, or receive a copy of certain personal information; object to or restrict some processing; withdraw consent; or opt out of certain advertising uses or disclosures.

Send a request to service@lunvoripets.com with the subject “Privacy Request,” or call +1 (713) 688-4530. Tell us which right you wish to exercise and provide enough information to locate the relevant account or order. Do not email passwords, complete card numbers, or unnecessary sensitive details.

We may verify your identity before fulfilling a request. Authorized agents may submit requests where permitted; we may ask for evidence of their authority. Applicable exceptions may require us to retain certain order, tax, fraud-prevention, or dispute records.

U.S., EEA & UK Disclosures

U.S. residents

Residents of California and other states with applicable privacy laws may have rights to access, correct, delete, or obtain certain information, and to opt out of qualifying sale, sharing, or targeted advertising. Some jurisdictions also provide an appeal right. To appeal a decision, email us with the subject “Privacy Request Appeal” and include details of your original request.

EEA and UK residents

Where European or UK data-protection law applies, Supreme Pet Supplies LLC generally acts as the controller for information collected through our store. Depending on the activity, processing may rely on performance of a contract, legal obligations, legitimate interests, or consent. You may have rights to access, correction, deletion, restriction, objection, portability, and withdrawal of consent, and may complain to the relevant data-protection authority.

International Data Transfers

Supreme Pet Supplies LLC is located in the United States. Shopify and our payment, advertising, support, and fulfillment providers may process information in other countries. Where required, we use applicable safeguards for international transfers.

How Long We Keep Information

We keep personal information for as long as reasonably needed for the purposes in this policy, including orders, support, returns, disputes, accounting, fraud prevention, and legal requirements. Retention varies by the information and circumstances. When information is no longer needed, we may delete or anonymize it, subject to applicable obligations.

Protecting Information

We use reasonable administrative, organizational, and technical safeguards intended to protect personal information. No method of internet transmission or storage is completely secure. Please protect your account credentials and contact us if you suspect unauthorized activity.

Children’s Privacy

Our store is intended for adults shopping for pets and is not designed for children under 13. We do not knowingly collect personal information directly from children under 13 or knowingly provide their information to advertising partners. If you believe a child has provided information to us, please contact us for review.

Marketing Messages

We may send pet-product updates and offers where permitted by law and your preferences. You can unsubscribe through the link in a marketing email or by emailing us. Unsubscribing does not prevent necessary messages about orders, payment, delivery, refunds, security, or support.

Changes to This Policy

We may update this policy as our store, service providers, advertising practices, or legal obligations change. The revised version will be posted here with a new “Last updated” date. Where required, we will give additional notice or seek consent.