Last Updated: July 23, 2026
At Lunvoripets™, we want customers to feel comfortable when purchasing products for their pets. This policy explains the conditions for returns, damaged-item claims, exchanges, cancellations, and refunds.
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Return Request Period
Eligible products may be returned within 30 days after the delivery date shown by the shipping carrier.
Return requests submitted after the 30-day period may not be accepted.
To qualify for a return, the product must:
Be unused and in its original condition
Show no signs of wear, washing, installation, pet use, damage, or modification
Include all original labels, manuals, accessories, parts, and packaging
Be accompanied by valid order information or proof of purchase
Products returned in an incomplete, used, damaged, or unsanitary condition may be rejected or may qualify only for a partial refund. -
Requesting a Return
Before sending any product back, contact our customer support team at:
service@lunvoripets.com
Please include:
Your full name
Order number
Email address used during checkout
Product you wish to return
Reason for the return
Photographs when the item is damaged, defective, incomplete, or incorrect
After reviewing the request, our team will provide return authorization and shipping instructions when the return is approved.
Packages mailed without prior authorization may be refused, returned to the sender, or excluded from refund consideration. -
Return Shipping
Return shipping arrangements depend on the reason for the return.
When Lunvoripets™ confirms that an item arrived damaged, defective, or different from what was ordered, we may provide a prepaid return label or another appropriate resolution.
For returns caused by a change of mind, incorrect size selection, duplicate purchase, or other customer-related reason, the customer may be responsible for return shipping costs.
Original delivery charges are generally non-refundable unless the return results from an error made by Lunvoripets™.
Customers should use a trackable shipping service and retain the shipping receipt until the return has been completed. -
Damaged, Defective, or Incorrect Products
Please inspect your package shortly after delivery.
Contact us within 72 hours when:
The product was damaged during transportation
The item does not function as intended
Parts or accessories are missing
The wrong product, color, model, or quantity was delivered
To help us review the claim, provide clear photographs or video showing:
The product and affected area
The outer shipping package
The shipping label
All items received inside the package
Do not discard the product, packaging, or shipping materials until the claim has been reviewed.
After verification, we may provide a replacement, refund, store credit, replacement part, or another reasonable solution. -
Products That Cannot Be Returned
For health, hygiene, safety, or customization reasons, some products are not eligible for return unless they arrived defective or incorrect.
Non-returnable products may include:
Used grooming or hygiene tools
Products that have come into direct contact with an animal
Opened sanitary, cleaning, or personal-care products
Customized, engraved, or personalized merchandise
Clearance or final-sale products
Gift cards
Hazardous, combustible, chemical, or restricted materials
Products damaged through misuse, improper installation, neglect, chewing, scratching, or normal pet behavior
Items missing original components or packaging
Pet food and other perishable goods are not sold by Lunvoripets™.
Please contact us before ordering when you are uncertain whether a particular product can be returned. -
Exchanges
We do not guarantee direct exchanges because product availability may change.
The most efficient way to obtain a different size, model, or color is to:
Request a return for the original item
Wait for return approval
Place a separate order for the preferred replacement
When an incorrect or defective item was sent by us, our customer service team may arrange a replacement without requiring a new order. -
Order Changes and Cancellations
Orders may enter preparation soon after payment is completed.
Requests to cancel an order or change its contents must be submitted within 12 hours of purchase.
Once an order has been packed, processed, or transferred to the carrier, cancellation may no longer be possible.
If the shipment has already been dispatched, the customer may need to wait for delivery and then request a return under this policy. -
European Union Cancellation Rights
Customers receiving an order within the European Union may have the right to cancel the purchase within 14 days after delivery without providing a reason, subject to applicable consumer protection laws.
Returned products must remain unused, complete, undamaged, and in their original packaging.
This cancellation right may not apply to:
Personalized goods
Sealed hygiene products after opening
Products unsuitable for return for health or safety reasons
Other legally exempt products
Customers remain responsible for any decrease in value caused by handling beyond what is reasonably necessary to inspect the product. -
Return Inspection
After an approved return reaches the designated return facility, it will be inspected.
The review may confirm:
Product condition
Presence of all parts and accessories
Original packaging
Order eligibility
Compliance with the return instructions
We will notify you by email after the inspection has been completed.
Receiving a returned package does not automatically guarantee that a refund will be approved. -
Refund Processing
Approved refunds will be sent to the original payment method used for the order.
Please allow up to 10 business days for us to process an approved refund after inspection.
Banks, card issuers, PayPal, and other payment providers may require additional time to post the funds to your account.
Shipping costs, customs fees, import taxes, return postage, and other third-party charges are generally not refundable unless required by law or caused by our error.
If more than 15 business days have passed since you received confirmation that the refund was issued, contact:
service@lunvoripets.com -
Partial Refunds
A partial refund may be offered when:
The product shows signs of use or handling
Original packaging is damaged or missing
Accessories, manuals, or components are missing
The item has decreased in value while in the customer’s possession
The return does not fully comply with the approved instructions
The amount deducted will depend on the condition of the returned product. -
Refused and Undeliverable Packages
Customers are responsible for providing a complete and accurate delivery address.
Packages returned because of an incorrect address, refused delivery, missing apartment number, unsuccessful delivery attempt, or failure to collect the shipment may be subject to:
Original shipping costs
Return-to-sender charges
Reshipping fees
Other carrier expenses
Any approved refund may be reduced by these costs. -
Chargebacks and Payment Disputes
Customers should contact us before filing a payment dispute so we have an opportunity to investigate and resolve the issue.
Submitting a chargeback does not automatically qualify an order for a refund and may delay the resolution while the payment provider reviews the case. -
Return Destination
Do not send products directly to our public business address unless our customer service team specifically instructs you to do so.
Approved returns may be directed to a designated domestic or international return facility depending on:
The product
The original fulfillment location
The customer’s country
Warehouse availability
The return address and mailing instructions will be provided after authorization.
Lunvoripets™ is not responsible for packages sent to an unauthorized address. -
Contact Information
For return, exchange, damage, or refund questions, contact:
Lunvoripets™
Supreme Pet Supplies LLC
8502 Fallbrook Dr
Houston, TX 77064
United States
Phone: +1 (713) 688-4530
Email: service@lunvoripets.com
Please include your order number in all support messages so our team can locate your purchase and respond efficiently.