At Lunvoripets™, we want every customer to enjoy a straightforward and protected checkout experience. This policy explains the payment methods available through our store and how transactions are handled.
All prices and payments on our website are processed in United States Dollars (USD), unless another currency is clearly displayed at checkout.
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PayPal Payments
Customers who select PayPal will be transferred to PayPal’s secure checkout system to complete the transaction.
You may pay by:
Signing in to an existing PayPal account
Using an eligible debit or credit card through PayPal’s guest checkout option
A PayPal account is not always required. When available, simply select the debit or credit card payment option shown on the PayPal page and enter the requested billing information.
PayPal independently processes and protects all payment details submitted through its platform. -
Credit and Debit Cards
Lunvoripets™ accepts major credit and debit cards supported by our payment service providers.
The payment methods available for your location will appear during checkout and may vary depending on your country, issuing bank, device, or payment provider.
To prevent unauthorized transactions, your bank may request additional verification before approving the purchase. -
Secure Payment Processing
Payment information entered during checkout is transmitted through protected payment systems operated by authorized third-party providers.
Lunvoripets™ does not directly receive or store complete credit card numbers, debit card numbers, or card security codes on its own servers.
Secure encryption technology is used during checkout to help protect sensitive transaction information from unauthorized access. -
Payment Authorization
Submitting an order does not guarantee that the payment has been approved.
Orders are confirmed only after:
The payment provider authorizes the transaction
The billing details pass verification
The payment is successfully received
If authorization is declined, the order may not be completed.
Customers experiencing payment difficulties should confirm that:
The card details were entered correctly
The billing address matches the bank’s records
Sufficient funds or credit are available
Online and international purchases are enabled
The card has not expired
For additional assistance, please contact the financial institution that issued your card. -
Pending or Duplicate Charges
In some cases, a bank may temporarily display a pending authorization before the payment is fully processed.
A declined or incomplete checkout attempt may also appear as a temporary pending charge. These authorizations are generally released automatically by the bank according to its own processing schedule.
If you believe you were charged more than once, please contact our customer support team and provide your order number, transaction date, and the last four digits of the payment method used.
Do not send complete card details by email or text message. -
Payment Verification
To protect customers against fraud, we may request additional information before processing certain orders.
Verification may include confirmation of:
The purchaser’s name
Billing address
Shipping address
Contact information
Transaction details
Orders that cannot be verified may be delayed or canceled, and any approved payment will be refunded to the original payment method. -
Refund Payments
Approved refunds are returned to the original payment method used for the purchase.
After a refund has been issued, the time required for the funds to appear depends on the payment provider, card issuer, or financial institution.
We are unable to redirect a refund to a different card, bank account, or payment method. -
Payment-Related Questions
For questions regarding an order payment, please contact:
Lunvoripets™
Supreme Pet Supplies LLC
8502 Fallbrook Dr
Houston, TX 77064
United States
Phone: +1 (713) 688-4530
Email: service@lunvoripets.com
Please include your order number when contacting us. For your security, never send your complete card number, password, or card security code by email.